Refund Policy

At Hausease, we are dedicated to providing dependable and seamless property management services. This Refund Policy explains the conditions under which refunds may be granted for purchases made through our platform. Refunds may be issued in specific situations, such as when a purchased service is not delivered as described, when technical issues on our platform prevent you from accessing or using a service, or if you were incorrectly charged due to a billing or system error. All refund requests must be submitted within 7 days of the original payment date.

Please note that refunds are not available in cases where you simply change your mind, fail to use the service for reasons beyond our control, violate our Terms and Conditions, or partially use a service or time-based subscription plan that has already begun. In the event that you experience a bug or technical issue, our team will work to resolve it within 24 to 48 hours of being notified. Refunds will not be considered during this resolution window unless the issue remains unresolved beyond that period.

To request a refund, you must contact our support team by email at 📧 support@hausease.com. Your request should include your full name, the email address used to register your account, the transaction ID, and a clear explanation of the issue. Upon receiving your request, our team will review the information and notify you regarding the status and eligibility of your refund.

If your refund is approved, it will be processed using the original payment method. Please allow 7 to 10 business days for the refunded amount to appear in your account, depending on your bank or payment provider. Hausease reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes made will take effect immediately upon being published on this page.

If you have any questions or concerns regarding this policy, feel free to contact us at 📧 support@hausease.com.